udbet Privacy Policy – How Your Personal Data Is Handled

When you register for an account on the udbet platform, we collect personal details including your full name, date of birth, email address, and mobile number. During the identity verification process, we may also request a government-issued ID or other supporting documents to confirm your eligibility as a player based in the Philippines. When you make deposits or withdrawals, transaction-related data such as payment method details and transaction amounts are recorded for processing and compliance purposes. We also collect technical data automatically when you use the platform — this includes your IP address, device type, browser version, and session activity logs. This technical information helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. All data collected is limited to what is necessary for the purposes described in this policy.

The personal information you provide is used primarily to create and manage your udbet account, process your transactions, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given consent, we may also send you promotional messages about offers and new features available on the platform; you can withdraw this consent at any time through your account settings. Your data is also used to monitor platform activity for fraud prevention, responsible gaming compliance, and to ensure that the platform is being used in accordance with our terms and conditions. Aggregated and anonymised data may be used internally to analyse platform performance and improve the experience for all Filipino players, but this data cannot be used to identify you personally. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

udbet does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist in operating the platform — including payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions. All third-party service providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for their own purposes. In certain circumstances, we may be required by law or regulatory authority to disclose your personal information — for example, in response to a lawful request from a government body or law enforcement agency operating in the Philippines. If a disclosure of this kind is required, we will only provide the minimum information necessary to satisfy the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.

We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and the udbet platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with restricted access. Our internal teams are trained on data handling responsibilities, and access to personal data is limited to staff who genuinely need it to perform their roles. We conduct regular reviews of our security practices to identify and address potential vulnerabilities before they can be exploited. Despite these measures, no online platform can guarantee absolute security — if you suspect that your account has been compromised, you should change your password immediately and contact our support team. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone else.

As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also request that we correct any inaccurate or incomplete data associated with your account — we will process such requests promptly and confirm the changes made. In certain circumstances, you have the right to request the deletion of your personal data; however, we may be required to retain some information for legal, regulatory, or fraud prevention purposes even after your account is closed. You have the right to object to or restrict the processing of your data in specific situations, and to withdraw any consent you have previously given for optional communications such as promotional messages. To exercise any of these rights, you can contact our support team using the details provided on this page — we aim to respond to all data-related requests within a reasonable timeframe. If you believe your data rights have not been respected, you may also raise a complaint with the relevant data protection authority in the Philippines.

We retain your personal information for as long as your account remains active and for a defined period after account closure, in order to meet our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum period required under applicable Philippine regulations governing online gaming and financial services. After the applicable retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the expected deletion timeline upon request. Data that has been anonymised and can no longer identify you may be retained indefinitely for statistical and analytical purposes. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary or permitted.

This Privacy Policy may be updated from time to time to reflect changes in how we operate, new regulatory requirements, or improvements to our data handling practices. When we make material changes to this policy, we will notify you through a notice on the platform or via the email address associated with your account, giving you the opportunity to review the updated terms before continuing to use the service. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether it has changed since your last visit. Continued use of the udbet platform after an updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. If you have any questions about this policy or how your data is used, the FAQ page is a helpful starting point.